we have been making real progress, significant steps toward stability and democracy. ... The world did not intervene to make Kosovo safe for revenge and intolerance.
I was not a typical international civil servant I confess -- ask the Kosovo Albanians, ask the Serbs,
This outrageous act against innocent civilians puts in danger all efforts at democracy in Kosovo. I deplore this crime which occurred in an area where our efforts at retaining a multi-ethnic society in Kosovo has been so intensively focused.