Readers will stay with an author, no matter what the variations in style and genre, as long as they get that sense of story, of character, of empathetic involvement.
She might have been born this way, without an empathy gene and other essentials. In that case, she would interpret any kindness as weakness. Among predatory beasts, any display of weakness is an invitation to attack.
The functions of intellect are insufficient without courage, love, friendship, compassion and empathy.