George Whalin Great Quotations

Retailers are putting a great spin on this, saying that the customer benefits in the end. However, the self-checkout is not driven by customer service but by the retailer's objective to reduce costs.

The department store business has gone through enormous changes in the last 10 years and we aren't through yet. It's a retail format that doesn't have a great future in it. Consumers have decided traditional department stores aren't their favorite places to shop.