Jeff Bezos Pan Quotations

We're trying to build the most customer-centric company in the world, ... I genuinely believe the balance of power online shifts away from the merchant toward the consumer.

We continued to improve our customer experience during the quarter with the opening of our music store, our easier-to-navigate store layout, and our expansion into the local U.K. and German book markets. These initiatives will continue to require aggressive investment and entail significant execution challenges.

Our vision first and foremost is to be the Earth's most customer-centric company and then, within that, to build a place where people can come to find and discover anything and everything that they might want to buy online,

Internet company stocks in general are very volatile, and Amazon is definitely included in that,

We try to be a pure investment and a long-term decision making company. No company cares more about profitability than Amazon.com. But I also want to make the most of our opportunity and we would hate to be short-sighted about that,

This partnership will have the effect of significantly expanding our reach,

very happy as an independent company and very focused on continuing to be an independent company.

The earth's most customer-centric company is figuring out what the customer wants and how to give it to them, ... By offering a universal selection of products, we can do something online that you could never do in the physical world.

If you only do things where you know the answer in advance, your company goes away.

We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

Your brand is formed primarily, not by what your company says about itself, but what the company does.

Focusing on the customer makes a company more resilient.

As the era of Internet sector investing comes to a close, it appears that investors are becoming more discerning about companies on an individual level, something we believe will result in a positive impact on the competitive landscape,

One of the things that is most important for a company is to be very clear about their strategy, so investors get to self-select as to whether or not that's the right strategy for them. I think we've done a very good job about being clear that we're a long-term focused company,

Amazon.com is still a small and young company relative to many offline retailers, and we must ensure that we build the strongest customer relationships possible during this critical period, ... In 1999, we expect to invest even more aggressively than we have in the past.