By the dawn of the millennium, the hallways at Microsoft were no longer home to barefoot programmers in Hawaiian shirts working through nights and weekends toward a common goal of excellence; instead, life behind the thick corporate walls had become staid and brutish.
A war on Al-Qaeda could have been won with a decisive military strike in Tora Bora during December 2001, but American fighters at Tora Bora were refused requests for more forces when they trapped Al-Qaeda there; the Pentagon was busy husbanding resources for the Iraqi invasion.
To a degree, the West is reaping what it sowed from a major strategic blunder in the aftermath of 9/11 - the entire concept of a war on technique, that is, terrorism. Defining the enemy when fighting a concept was impossible.