Michael Polzin Quotations

For patients who have their Medicare prescription drug card from the insurance plan that they have signed up with or that they were assigned to, we are processing their prescriptions and filling them and they are seeing the benefit of the program.

We do give our pharmacists, where state law allows, the ability to step away from filling a prescription that they object to on moral grounds. However, if they do that they must refer that prescription to another pharmacist on duty.

Store management will before the patient leaves the store make arrangements to have that prescription filled at another nearby pharmacy. That way the customer knows where the prescription will be filled before they leave the store.

They will follow the same process to dispute a charge and will have all of the credit-card protections they would have had they signed the slip.

On Monday and Tuesday, we were having difficulty getting enrollment eligibility information from the government database. But by yesterday (Tuesday) afternoon, our information requests were going through and we were getting the information back that we needed. For those patients, the situation has gotten a lot better.

We have to follow the law. We don't have a choice in this matter.

We really don't make money on brand-name medications.

There's particular opportunity through 90-day prescription refill programs. If a patient can get it at a retail pharmacy rather than through the mail, that offers another opportunity to convert the patient to a generic when available.

Our goal with this is to make sure that the primary care physician is aware of all of the patient's treatment.

We would be able to put them in nearby stores to where they live now, just over the state line. They are all close to the border.