Customer Quotations

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

Everyone says Toyota is the best company in the world, but the customer doesn't care about the world. They care if we are the best in town, or not. That's what I want to be.

I don't think value to the customer is achieved at the expense of employees' welfare.

What we know about the destination resort business is clearly established. But it's all about one thing, and one thing only. All of the razzmatazz and jazz we hear about facilities and everything else doesn't amount to a hill of beans. It's customer experience that determines the longevity and endurance of these enterprises.

My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough.

Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a 'hidden premium.' It simply adds to the health care cost burden.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Great entrepreneurs are often great listeners and they can spot patterns and pick up on small details in customer stories.

When you build a product, you make a lot of assumptions about the state of the art of technology, the best business practices, and potential customer usage/behavior.

It takes great salesmanship to convince a customer to buy something from you that isn't built or isn't finished.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

But nothing is better than the market, where the customer and the business deal directly with each other, because if you rip people off, word gets out. That business eventually loses its customers, and the good ones that serve people well get the business. You get government in there, and it's just more money for the lawyers who write the bills.

My first customer is myself. When I tell a story I like, I can sleep easy. I'm sorry when audiences don't like it, but I have no choice.

My customer has her own sense of style and knows herself well. My goal is to help women become the best version of themselves.

Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?

Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.

We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.

Cable companies aren't bad because they're parts of unwieldy media conglomerates. They're bad because they're monopolies (even where they are no longer legally exclusive) and because the government policies that made them monopolies rewarded lobbying over customer service.

Information technology departments must spend enormous amounts of time and money worrying about integrating big computer systems with billions of pieces of customer data.

Big companies, which spend tens of billions of dollars annually on 'call centers' to take orders and provide customer support, increasingly rely on speech recognition not just to handle requests for information but to process customer orders.

Americans hate their cable companies - for bumbling installers, on-again-off-again transmissions, peculiar channel selections, and indifferent customer service. The only thing cable subscribers hate more than the cable company is not being able to get what it delivers: multichannel selection and good reception.

Americans are grateful for the connection and convenience their phones provide, helping them search for a lower price, navigate a strange city, expand a customer base or track their health and finances, their family and friends.

Experts said public companies worry about the loss of customer confidence and the legal liability to shareholders or security vendors when they report flaws.

The person determined to achieve maximum success learns the principle that progress is made one step at a time. A house is built one brick at a time. Football games are won a play at a time. A department store grows bigger one customer at a time. Every big accomplishment is a series of little accomplishments.

The ongoing dot.com market correction is far from having a negative effect on online retailing as a whole. It has actually led online retailers to renew their focus on customer service, cost reduction and profitability.

We are pleased with our continued progress in meeting strategic goals and continue to see good customer flows across many business lines, ... It is clear, however, that the increasingly weak economic environment is making it difficult for our efforts to show up on the bottom line." ()

We are pleased with initial customer reactions to our merchandise assortment changes and store service improvements. While still early, we are making visible progress with our targeted initiatives.

We are pleased to reach this resolution because it will add even more positive steps to the customer care practices we already have here at AOL.

We've already developed the upgrade architecture and will begin working with a customer advisory board later this year to help us determine the best ways to automate and ease the upgrade process. A key priority is for us to make the upgrade as automated as possible, and to reduce cost and downtime.

We are pleased to be able to provide Boiling Springs Savings Bank with a first-class Identity and Trust Assurance solution for its online customer base. Our Content Verification Certificate solution will allow Boiling Springs to maintain confidence and trust among its consumers thus increasing online transactional volume as well as build awareness that it is truly a leader in customer-care and security.

We are pleased to add one of the country's most respected law firms to our top-notch customer roster. Our customers are realizing immediate operational benefits and capacity efficiencies by implementing our network file management solution as the centerpiece of their storage management strategy.

We believe that R&D has been fixed, costs are under control and the customer base is diverse and large enough to support sustained growth. We take Mr. McNealy at his word that his continuing role as Sun's CEO and Chairman will last only as long as the 'job isn't done.

We believe that over time this could turn into a significant business for Amazon, significant revenue stream for publishers and authors and a helpful customer service for readers,

We believe that our new customer additions and revenue from repeat customers attest to our ability to acquire and retain customers by continually investing in innovative technology and new products and services that broaden our product offering.

We still think content is really going to be ultimately what gets paid for on the Internet, and this is the big gorilla of content already, ... And as we see them roll out broadband more ... you'll see the revenue per customer go up and you'll continue to see the number of customers increase.

We spoke with more than 50 financial institutions and each of them gave PCS top marks for customer service, conversions and system capabilities.

When you talk about what is Lincoln, it's about reaching the American customer who has reached his goals, reached his dream and wants to be rewarded for that.

We didn't deliver efficiently, effectively and well for our customer a complete and durable Aerial Common Sensor system solution. In this case we did not do a sufficiently good job.

There is no loyalty to a store -- that's what Federated has gone to school and found out. The place with the best product at the right time and at the right price, that's where the customer loyalty is.

Whether this customer drives in, phones in or clicks in, you as the dealer must develop an instant rapport with that customer and give them all of the information necessary to purchase from you. What you want to avoid is putting that younger buyer through a more traditional sales process from the past that when they finally weed through everything, they disconnect and go somewhere else. To succeed today, you must make sure these customers have the same experience on your lot that they had over the Internet.

Whether these suits have any validity is another question, but I think you're going to see more of them. I've seen ads saying, 'If you've been a customer of XYZ firm and lost money, you'll be able to recover it.' You'll see a lot of ambulance-chasing lawyers trying to feed off of this.

We've become a customer service department for some of these companies. So many consumers can't seem to resolve their issues with telephone companies.

We remain confident about our long-term customer demand in the U.S. and abroad. And whether it's in Europe, Asia or Latin America, we need to be prepared to deploy a modern jet freighter that's flexible enough to operate anywhere.

What we're seeing now is a pretty brisk uptake in customer adoption.

What they're trying to do is stay in full service because what brings the customer in is the gas purchase,

What they reported this morning beat my expectations, but it's hard to overlook the slowing customer growth.

When we do the product searches, we guarantee each person will get a 10- to 15-minute meeting with a QVC buyer. We know very quickly whether it's a product that's going to come across on QVC. ... If you can't get your message across to a QVC buyer in 10 minutes, you'll never get it across to a QVC customer in six or eight minutes.

We would prefer to respond directly with our customer on matters such as this and not handle it through the media.

What he did today was to make a very prudent business decision, ... With the tax base decimated for the next six to seven months ...(the city) has lost its basic revenue streams and customer base. You've got to pare down to a basic core and rebuild incrementally.

We found some unexpected problems related to our customer receivables in Mexico, which we announced two weeks ago, and we have launched our own thorough internal investigation. We are fully cooperating with the SEC and will be in a position to provide more information when we release second-quarter earnings.

Web Freight Pro initiates customer and vendor partnering by utilizing XML technologies to exchange data. This compliments traditional EDI options.

What's really interesting is that most online retailers have forward integration, whereas this seems like a backwards integration play. Barnes & Noble already has a direct relationship with the customer and now they're trying to get further into the supply chain,

What's new here is that we now have one tool and one set of interfaces that manages Windows servers and desktops and Linux servers and desktops, and which can be configured to run in a Linux environment. That one toolset provides the customer with complete freedom of choice.

Unless a customer sees improvement, there is no improvement. It doesn't exist.

United is committed to being an industry leader in customer satisfaction among frequent business travelers. Sean looks at our business through the eyes of our customers, and under his leadership, we will continue to create the experiences we expect for our customers throughout their journeys, develop products to meet their needs, and improve customer satisfaction.

Working with our global partners to better train our customer base will drive higher levels of customer satisfaction and reduce long-term support costs.

Working together we will create the new Commerce Virtual Private Bank, the next great idea in building customer relationships. Our dynamic Virtual Private Bank will enable our customers to bring all of their Commerce assets together and link them to the assets and liabilities they have with any of more than 3,400 financial providers around the world.

We're expanding our branches in the Florida market, going to full banking centers to focus on customer service.

We're pleased with the solid revenue and earnings per share results Cisco delivered during its second quarter, but also especially pleased with our strong order momentum. This proves our strategy is working in terms of the convergence of voice, video and data along with our balanced approach to our customer segments, core and advanced technologies, business and technology architecture and key geographic theaters.

We're extremely proud of our entire sales team, and this new sales structure reflects our confidence in the team's abilities to maximize Take-Two's position in the video game industry. The individuals promoted today have played a leadership role in managing our sales initiatives for a number of years. We are further supporting our retail customer base to fit their needs and our growing business.

We're fortunate to have a lot of good employees, which helped us (earn) the Small Business (of the Year) Award, because of the customer service we provide.

We're forecasting $50 million in volume in 2003. This business drives 2.1 million customer visits a year as customers must come into the store to pick out, pick up, and drop off the tuxedos -- creating an excellent opportunity to drive incremental sales.

We're not always consistent with our message that the customer is number one. We're not always consistent with our in-stock situation and sometimes the checkout lines are too long.

We're not always consistent with our message that the customer is number one, ... We're not always consistent with our in-stock situation and sometimes the checkout lines are too long.

To our customers, being locally owned means that we truly have decision-making capabilities at each bank. Each location operates independently allowing us to factor the local environment and dynamics into our decisions, unlike others who make decisions from a distance and don't consider those factors. It brings a new level of customer service into play.

Through extensive disaster and business resumption planning and heroic efforts by corporate and local employees, we managed to sustain the highest levels of customer service in the aftermath of the hurricane and to achieve a full recovery of operations in record time.

Through our strong strategic customer relationships, we've learned that portable consumer storage markets not only require a very small and thin form-factor, but they also require low power storage solutions rugged enough to meet the stringent consumer usability requirements.

With the roll-out of Vision Merchandising in Japan, we are confident that our stores will be more profitable, our staff will have the tools to be more productive and more confident in their decisions, and we expect customer satisfaction levels to increase.

With the opening of this store, Wal-Mart is adopting an active approach to understanding and meeting customer needs, particularly those of the selective female shopper.

We know from previous research that shopping cart abandonment is fairly high in Canada with about one in two shoppers reporting that they did not finalize at least one online purchase in the past three months. Shipping costs, customer service shortcomings and privacy and security concerns are holding consumers back from doing more of their shopping online.

Ultimately we want to provide people with as complete a communications and home entertainment and information system as they want, ... with one bill if they want, one number to call for customer service, and one price per month if they want it that way.

With this expansion, we can better support our growing customer base in Asia-Pacific. I am thrilled to welcome Graham on board and am sure that under his leadership NetCracker will become the undisputed leader in Asia-Pacific as we have in North America and Europe.

With this expansion, the company's manufacturing facilities will total approximately 700,000 sq. ft., and we believe will make it possible for us to continue to meet the needs of electronics manufacturers as they respond to customer demand for smaller, smarter mobile devices.

With the winds blowing all day, we'd get one customer back up with service and then we're get a report of another area without power.

With the Web 2.0, we have a situation where customer experience is being defined on the Web.

Worse than that, if you are not changing the relationship the customer has, you are actually reinforcing the old system, giving them more leads through a new channel.

We're still going to need continued cooperation from our customer to get through the weekend.

We?re seeing that some dealers are getting their best customer responses and better sales through the internet. Dealers are spending more on internet advertising, but they?re also getting more for their money. Internet advertising is increasingly replacing traditional newspaper advertising.

We've tried to make it as user and customer friendly as possible, ... I want something going on that water for that guy with the wristband. I want to give him the most entertainment I can.

We were trying to put together long-term transactions, but we didn't have a customer base we could go to with our deals.

We want to substantially put greater emphasis on customer service and customer satisfaction. We really want to revitalize the spirit of the organization. It needs to be a much greater competitor.

We'll be far more responsive in regard to appointment windows and customer demand. We'll be using multiple wireless providers depending on where our workers are at so we'll have seamless communications.

We'll be announcing a number of new initiatives that will have both a positive security and customer service impact.

We are also encouraged by the customer interest and early revenue traction for our recently launched new products, which indicates that our product roadmaps are well positioned to achieve our future growth objectives.

This will not cause confusion for the traveling public. This is going to be very easy for the customer arriving at the checkpoint to figure what they're supposed to do. We'll make that very, very clear.

This will not be a bank that a consumer ever sees. Its only customer is Wal-Mart.

We want the customer to always get a lot of food for a little money.

We are honored that NTCA has selected BAM for this prestigious award. Our goal with BAM has always been to make broadband service delivery easier for our ILEC partners. We've added many new capabilities over the past year based on customer feedback and we're pleased to be recognized for our hard work by a reputable organization such as NTCA.

What we're going to really try to do is position ourselves as the enterprise play in the marketplace. The way we accomplish that is by having the binary compatibles inside the server version all the way to the desktop, so no matter where the customer wants to use Linux, they're going to have one common code base.

What we look at is basic fundamentals, looking at cash flow, looking at a franchise, so when a company has a solid business in a local marketplace, with a good customer base, we like that. It's very simple to understand. Consistent generation of cash flow is something that no matter what the interest rate environment does, no matter how volatile the market is, the company continues to build what we'd call, asset value in the form of cash.

There is a smaller margin for error today in hiring and promoting people into key positions, and a greater need to target development efforts to ensure that they really make a difference. A bad senior-level hire or promotion can severely damage a company's external brand, affecting customer trust and loyalty, and resulting in lost commercial opportunity.

There are new technologies currently under development that are astounding there is always room for this category to grow. One of the big challenges when you deal with proprietary performance fabrics is to ensure that the costs involved with developing and producing the fabrics does not make the garments cost prohibitive to the consumer at the end of the day. We are careful to be sensitive to that for the benefit of our customer and we also understand which benefits our customer values as well.

We deal with about 50 different Amish families from Ohio who hand-make all our furniture. We have 40, maybe 50 catalogues for you to go through, and when you see something that you want, we'll shop around because the prices do vary. We find the best price that we can pass on to the customer -- the best quality at the best price.

We're about delivering the highest level of customer service when they want it. And we'll work off that for referrals.

We're able to monitor the customer interaction, what the consumer is looking for, ... We're able to monitor what our own agent's performance has been.

We're at 40% of capacity right now. We measure our success and the success of the facility one customer and one order at a time. That way we make sure we are living up to what our customers expect and provide the service they need to service their customers.

We heard from our customer that they want deeper and fuller assortments of brands that they recognize.