Susan Rawlings
Susan Rawlings
array benefit confused information overload people product risk
I think the risk is that there will be information overload and many people who will be able to benefit from this product will be confused by the array of choices.
customer customers path products relative surprises today value
There were no real surprises today in who was selected. The surprises will be after Oct. 1, how products are designed, the relative value of the product to the customer and how we find the right path to new customers and new prospective customers.