Uday Kotak Banking Quotations

I keep wondering at night, 'Will I have a bank the next morning, or will some technology company be doing banking without needing a bank?'

I do believe that banks are special - they are very leveraged institutions by nature; therefore, it's even more critical to ensure that the governance and the process of running a banking company are well-organised, managed and regulated.

My view is that at a certain age - and we can debate whether that age is 70-72 or 75 - members need to step off boards. As per the banking guidelines, that age for the director on a board today is 70.

Our entire approach to the banking and financial services business is risk-adjusted returns. We believe that in most parts of the world, and including pockets in India, banking tends to mis-price risk.

Our view is that younger customers love our digital offering, our mobile banking applications and so on. Older customers expect relationship managers and want much more personal attention in terms of their needs.