Jeffrey Gitomer People Quotations

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

Great people have great values and great ethics.

People don't like to be sold, but they love to buy!

It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.

People don't want to be sold! People want to buy!

I put myself in front of people who can say yes to me, and I deliver value first.

People who to back and chastise themselves, or second guess themselves, for making a wrong decision or a weak decision continues to set themselves up for failure in future decisions simply because they don't trust themselves.

The best way to learn how to become trustworthy is to study other trustworthy people.

Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.

Ignore people who tell you 'you can't' or try to discourage you.

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.

To be a great leader of people - inspire them to follow you, not your rules.

All things being equal, people want to do business with their friends.

People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.

Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?

Your job is to meet the right people and read the right books.

People will try to rain on your parade because they have no parade of their own.

Most people will not do the hard work it takes to make success easy. Don't be like most people.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.