Jonathan Spira Work Quotations

Before you consider how to deal with these issues on an individual worker level, you've got to first step back and look higher, and ask managers if they know what it means to manage knowledge workers, ... Our mental image of efficiency is rooted in the factory scene from Charlie Chaplin's 'Modern Times,' and managers base performance on how many widgets fly out the door. But customers and raw information aren't widgets, and you can't expect to handle them according to schedule.

It's not only technology, it's how knowledge workers behave. Companies have to recognize we're now dealing with a different type of work force, with significant changes. Quite honestly, there has been a very poor job done educating the business world about managing knowledge workers.