Dee Hock
Dee Hock
Dee Ward Hockis the founder and former CEO of the Visa credit card association...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
eye organization people
People are not "things" to be manipulated, labeled, boxed, bought, and sold. Above all else, they are not "human resources." They are entire human beings, containing the whole of the evolving universe, limitless until we start limiting them. We must examine the concept of leading and following with new eyes. We must examine the concept of superior and subordinate with increasing skepticism. We must examine the concept of management and labor with new beliefs. And we must examine the nature of organizations that demand such distinctions with an entirely different consciousness.
lying belief evoke
Far better than a precise plan is a clear sense of direction and compelling beliefs. And that lies within you. The question is, how do you evoke it?
struggle years community
We are at the very point in time when a 400-year old age is dying and another is struggling to be born - a shifting of culture, science, society, and institutions enormously greater than the world has ever experienced. Ahead, the possibility of the regeneration of individuality, liberty, community and ethics such as the world has never know, and a harmony with nature, with one another, and with the divine intelligence such as the world has never dreamed.
thinking ifs
If you think you can't, why think
leadership tyranny ifs
If you don't understand that you work for your mislabeled 'subordinates,' then you know nothing of leadership. You know only tyranny.
moving heart people
Money motivates neither the best people, nor the best in people. It can move the body and influence the mind, but it cannot touch the heart or move the spirit; that is reserved for belief, principle, and morality.
struggle years age
We are at that very point in time when a 400-year old age is rattling in its death bed and another is struggling to be born.
inspiration world spirit
The most abundant, least used, and most abused resource in the world is human spirit and ingenuity.
organization people business-success
An organization, no matter how well designed, is only as good as the people who live and work in it.
people heaven rules-and-regulations
Heaven is purpose, principle, and people. Purgatory is paper and procedure. Hell is rules and regulations.
business believe command-and-control
To put it another way, I believe that purpose and principle, clearly understood and articulated, and commonly shared, are the genetic code of any healthy organization. To the degree that you hold purpose and principles in common among you, you can dispense with command and control. People will know how to behave in accordance with them, and they'll do it in thousands of unimaginable, creative ways. The organization will become a vital, living set of beliefs.
heart essence community
The essence of community, its heart and soul, is the non-monetary exchange of value; things we do and share because we care for others, and for the good of the place.
business work creativity
The problem is never how to get new, innovative thoughts into your mind, but how to get old ones out.
motivation integrity understanding-knowledge
Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation is dangerous; without motivation, capacity is impotent; without capacity, understanding is limited; without understanding, knowledge is meaningless; without knowledge, experience is blind. Experience is easy to provide and quickly put to good use by people with all the other qualities.