Jeffrey Gitomer Quotations | Page 2

Invest time, don't spend it.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

If you're not convinced, how can you convince others?

Make everyday as productive as the day before you go on vacation.

There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second

When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.

Random acts of kindness and the desire to do the best job possible lead to trust.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Courage is a self-inflicted quality that gains momentum every time you try it.

It seems to me that it's actually harder to invent excuses than it is to get a sale.

Take more chances than you dare. You'll make more sales than you expect. That's the formula.

To be a great leader of people - inspire them to follow you, not your rules.

When you love life, life will love you back.

Several national tests have revealed the following startling statistics about why salespeople fail...15% Improper training both product and sales skills. 20% Poor verbal and written communication skills. 15% Poor or problematic boss or management. 50% Attitude.

Differentiate with value or die with price.

Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.

Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.

All things being equal, people want to do business with their friends.

Prepare to win, or lose to someone who is.

People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.

Accepting responsibility is the fulcrum point for succeeding at anything.

Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?

Good things come to those who have patience and take consistent, persistent actions toward what they want.

Value the relationship more than making your quota.

Your job is to meet the right people and read the right books.

Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.

In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.

Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process.

People will try to rain on your parade because they have no parade of their own.

Customers will want to talk to you if they believe you can solve their problems.

People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve

Customer satisfaction is worthless. Customer loyalty is priceless.

Friendly makes sales - and friendly generates repeat business.

It ain't the rain, the snow, the boss, the competition, the spouse, the money, the car, the job, or the kids - it's you! And it always has been.

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?

If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.

Change is not a four letter word...but often your reaction to it is!

It's your thoughts behind the words you speak that create your attitude.

Positive mental attitude is determined by you. Not others.

Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal

Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.

Before you can get what you want, you have to know what you want,and make a game plan to get it

Memorable customer service can only take place in a human-to-human situation.

If you think that I'm nuts, you may be right. But I'm a nut with a positive attitude, baby!

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

The key is not to call the decision maker. The key is to have the decision maker call you.

A person who seems to have all of the answers, usually isn't listening.

Most people will not do the hard work it takes to make success easy. Don't be like most people.

Failure is an event, not a person. Think of failure as 'it' and not 'me'.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

You can't be a winner if you're a whiner...wiener.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

Don't dwell on the problem; concentrate on the solution.

Failure is not about insecurity. It's about lack of execution.

You don't earn loyalty in a day. You earn loyalty day-by-day.

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.

Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.

Take action every day - some small dose at a time.

I consider myself a frequent flyer, flying roughly 200 times a year on mostly mainstream airlines.

The chief executive officer is also the chief sales officer. He or she is responsible for the success of the company and making a profit. The closer the CEO is to the everyday selling process, bringing in business, the more successful the company will become.